Frequently Asked Questions
WHAT IS RESILIENT HEALTH SERVICES?
Resilient Health Services is a mental health clinic offering in-person and telepsychiatry services to optimize your mental health. Tami is dedicated to empowering you by providing comprehensive solutions to your most pressing mental health conditions through medication management and compassionate care.
IS RHS FOR ME?
Resilient Health Services is for people of all ages searching for high-quality mental health care. Tami offers evaluation, diagnosis, and collaborative treatment planning. Her goal is to empower you to advocate for your mental health needs.
WHAT CONDITIONS DOES RHS TREAT?
At Resilient Health Services we desire to help you successfully manage your mental health. Tami specializes in treating bipolar, depression, anxiety, ADHD, schizophrenia, and other mental health disorders.
WHAT SHOULD I DO IF I AM HAVING A MENTAL HEALTH EMERGENCY OR ARE IN CRISIS?
- Call 911 and ask for DSM Mobile Crisis
- National Suicide Hotline: 988
- LGBTQIA+ Suicide Hotline: Text 'START' to 678-678
-LGBTQIA+ Suicide Hotline: Call 1-866-488-7386
ARE APPOINTMENTS IN-PERSON OR VIA TELEHEALTH?
Your initial appointment will be in-person. Our provider Tami believes it is important to connect and get to know each other. After that you can choose to continue in-person or do telehealth.
HOW OFTEN WILL I SEE MY PROVIDER?
Tami will work with you to create a customized plan of care based on your mental health needs.
WHAT ARE RHS's HOURS?
Our hours vary week to week; speak with our provider to make an appointment that fits with your schedule.
HOW IS MY PRIVACY PROTECTED?
At Resilient Health Services, privacy is extremely important. We are bound by law to protect your confidentiality. Any disclosure of your treatment to others will require your explicit written consent with a release of information. We are required to follow the regulations set forth by HIPAA.
DO I NEED INSURANCE TO SCHEDULE AN APPOINTMENT?
No! RHS has time-of-service pricing available to individuals without insurance. Consult with Tami about this during your visit.
CAN I USE MY INSURANCE?
Yes! Resilient Health Services will bill your insurance company directly. If you need to, our billing specialist can provide you with a super bill that can be submitted to your insurance company for reimbursement. Many insurance companies have limitations on the number/frequency of visits and types of medications. Resilient Health Services will work with you to provide information about your diagnosis, history, and treatment plan to your insurance company.
DO YOU ACCEPT MY INSURANCE?
Resilient Health Services accepts Wellmark/BCBS, Aetna, Cigna, United Healthcare, UMR, Midland’s Choice, Amerigroup, Medicaid, Iowa Total Care, Molina, and Optum. Please make sure your insurance card is uploaded to your patient portal.
HOW DO PAYMENTS WORK?
Co-payments will be paid at the time of service unless other arrangements have been made. Resilient Health Services accepts credit or debit cards as payment for services. Payments can be made through the website and portal.
IS THERE A CANCELLATION FEE?
We require at least 24-hour notice for cancellations. Cancellations with less than 24-hour notice or failure to attend an appointment will result in a charge of $75 for medication management services. Payment for the cancellation fee must be paid before rescheduling the next appointment.