FREQUENTLY ASKED QUESTIONS

WHAT IS RESILIENT HEALTH SERVICES?

Resilient Health Services is a mental health clinic offering in-person and telepsychiatry services to optimize your mental health. We are dedicated to empowering you by providing comprehensive solutions to your most pressing mental health conditions through medication management and compassionate care.

IS RHS FOR ME?

Resilient Health Services is for people of all ages searching for high-quality mental health care.  We offer evaluation, diagnosis, and collaborative treatment planning. Her goal is to empower you to advocate for your mental health needs.

WHAT CONDITIONS DOES RHS TREAT?

At Resilient Health Services we desire to help you successfully manage your mental health. We specializes in treating bipolar, depression, anxiety, ADHD, schizophrenia, and other mental health disorders. 

ARE APPOINTMENTS IN-PERSON OR VIA TELEHEALTH?

Your initial appointment will be in-person. Our providers believe that it is important  to connect and get to know each other. After that you can choose to continue in-person or do telehealth.

HOW OFTEN WILL I SEE MY PROVIDER?

We will work with you to create a customized plan of care based on your mental health needs. 

WHAT ARE RHS's HOURS?

Our hours vary week to week; speak with our provider to make an appointment that fits with your schedule.

HOW IS MY PRIVACY PROTECTED?

At Resilient Health Services, privacy is extremely important. We are bound by law to protect your confidentiality. Any disclosure of your treatment to others will require your explicit written consent with a release of information. We are required to follow the regulations set forth by HIPAA.

DO I NEED INSURANCE TO SCHEDULE AN APPOINTMENT?

No! RHS has time-of-service pricing available to individuals without insurance. Consult with your provider about this during your visit.

CAN I USE MY INSURANCE?

Yes! Resilient Health Services will bill your insurance company directly. If you need to, our billing specialist can provide you with a super bill that can be submitted to your insurance company for reimbursement. Many insurance companies have limitations on the number/frequency of visits and types of medications. Resilient Health Services will work with you to provide information about your diagnosis, history, and treatment plan to your insurance company.

DO YOU ACCEPT MY INSURANCE?

Resilient Health Services accepts Wellmark/BCBS, Aetna, Cigna, United Healthcare, UMR, Midland’s Choice, and Optum. Please make sure your insurance card is uploaded to your patient portal.

HOW DO PAYMENTS WORK?

Co-payments will be paid at the time of service unless other arrangements have been made. Resilient Health Services accepts credit or debit cards as payment for services. Payments can be made through the website and portal.

IS THERE A CANCELLATION FEE?

We require at least 24-hour notice for cancellations. Cancellations with less than 24-hour notice or failure to attend an appointment will result in a charge of $75 for medication management services. Payment for the cancellation fee must be paid before rescheduling the next appointment.

WHAT SHOULD I DO IF I AM HAVING A MENTAL HEALTH EMERGENCY OR IN CRISIS?

- Call 911 and ask for DSM Mobile Crisis

- National Suicide Hotline: 988

- LGBTQIA+ Suicide Hotline: Text 'START' to 678-678

-LGBTQIA+ Suicide Hotline: Call 1-866-488-7386

YOUR RIGHTS   

Your rights regarding PHI are explained below. To exercise these rights, please submit a written request to the Practice at the address noted below.

To inspect and copy PHI.

• You can ask for an electronic or paper copy of PHI. The Practice may charge you a reasonable fee.

• The Practice may deny your request if it believes the disclosure will endanger your life or another person's life. You may have a right to have this decision reviewed.

To amend PHI.

• You can ask to correct PHI you believe is incorrect or incomplete. The Practice may require you to make your request in writing and provide a reason for the request.

• The Practice may deny your request. The Practice will send a written explanation for the denial and allow you to submit a written statement of disagreement.

To request confidential communications.

• You can ask the Practice to contact you in a specific way. The Practice will say “yes” to all reasonable requests.

To limit what is used or shared.

• You can ask the Practice not to use or share PHI for treatment, payment, or business operations. The Practice is not required to agree if it would affect your care.

• If you pay for a service or health care item out-of-pocket in full, you can ask the Practice not to share PHI with your health insurer.

• You can ask for the Practice not to share your PHI with family members or friends by stating the specific restriction requested and to whom you want the restriction to apply.

To obtain a list of those with whom your PHI has been shared.

• You can ask for a list, called an accounting, of the times your health information has been shared. You can receive one accounting every 12 months at no charge, but you may be charged a reasonable fee if you ask for one more frequently.

To receive a copy of this Notice.

• You can ask for a paper copy of this Notice, even if you agreed to receive the Notice electronically.

To choose someone to act for you.

• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights.

To file a complaint if you feel your rights are violated.

• You can file a complaint by contacting the Practice using the following information:

Resilient Psychiatry LLC, dba Resilient Health Services

Tamara Halbersma, ARNP

515-461-8889

• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.

• The Practice will not retaliate against you for filing a complaint.

SMS TERMS AND CONDITIONS

SMS Privacy Policy: 

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message Frequency: 

Message frequency varies. Message and data rates may apply. 

OUR RESPONSIBILITY

• The Practice is required by law to maintain the privacy and security of PHI.

• The Practice is required to abide by the terms of this Notice currently in effect. Where more stringent state or federal law governs PHI, the Practice will abide by the more stringent law.

• The Practice reserves the right to amend Notice. All changes are applicable to PHI collected and maintained by the Practice. Should the Practice make changes, you may obtain a revised Notice by requesting a copy from the Practice, using the information above, or by viewing a copy on the website www.resilienthealthservices.com.

• The Practice will inform you if PHI is compromised in a breach.

USES AND DISCLOSURES

1. Routine Uses and Disclosures of PHI

The Practice is permitted under federal law to use and disclose PHI, without your written authorization, for certain routine uses and disclosures, such as those made for treatment, payment, and the operation of our business. The Practice typically uses or shares your health information in the following ways:

To treat you.

• The Practice can use and share PHI with other professionals who are treating you.

• Example: Your primary care doctor asks about your mental health treatment.

To run the health care operations.

• The Practice can use and share PHI to run the business, improve your care, and contact you.

• Example: The Practice uses PHI to send you appointment reminders if you choose.

To bill for your services.

• The Practice can use and share PHI to bill and get payment from health plans or other entities.

• Example: The Practice gives PHI to your health insurance plan so it will pay for your services.

2. Uses and Disclosures of PHI That May Be Made Without Your Authorization or Opportunity to Object

The Practice may use or disclose PHI without your authorization or an opportunity for you to object, including:

To help with public health and safety issues

• Public health: To prevent the spread of disease, assist in product recalls, and report adverse reactions to medication.

• Required by the Secretary of Health and Human Services: We may be required to disclose your PHI to the Secretary of Health and Human Services to investigate or determine our compliance with the requirements of the final rule on Standards for Privacy of Individually Identifiable Health Information.

• Health oversight: For audits, investigations, and inspections by government agencies that oversee the health care system, government benefit programs, other government regulatory programs, and civil rights laws.

• Serious threat to health or safety: To prevent a serious and imminent threat.

• Abuse or Neglect: To report abuse, neglect, or domestic violence.

To comply with law, law enforcement, or other government requests

• Required by law: If required by federal, state or local law.

• Judicial and administrative proceedings: To respond to a court order, subpoena, or discovery request.

• Law enforcement: For law locate and identify you or disclose information about a victim of a crime.

• Specialized Government Functions: For military or national security concerns, including intelligence, protective services for heads of state, or your security clearance.

• National security and intelligence activities: For intelligence, counterintelligence, protection of the President, other authorized persons or foreign heads of state, for purpose of determining your own security clearance and other national security activities authorized by law.

• Workers' Compensation: To comply with workers' compensation laws or support claims.

To comply with other requests

• Coroners and Funeral Directors: To perform their legally authorized duties.

• Organ Donation: For organ donation or transplantation.

• Research: For research that has been approved by an institutional review board.

• Inmates: The Practice created or received your PHI in the course of providing care.

• Business Associates: To organizations that perform functions, activities or services on our behalf.

3. Uses and Disclosures of PHI That May Be Made With Your Authorization or Opportunity to Object

Unless you object, the Practice may disclose PHI:

To your family, friends, or others if PHI directly relates to that person's involvement in your care.

If it is in your best interest because you are unable to state your preference.

4. Uses and Disclosures of PHI Based Upon Your Written Authorization

The Practice must obtain your written authorization to use and/or disclose PHI for the following purposes:

Marketing, sale of PHI, and psychotherapy notes.

You may revoke your authorization, at any time, by contacting the Practice in writing, using the information above. The Practice will not use or share PHI other than as described in Notice unless you give your permission in writing.